24/7 Emergency Immediate assistance +968 2458 3600 General enquiries Al Khuwair, Muscat Open in Maps
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Contact Muscat Private Hospital

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Whether you need an appointment, help finding the right specialist, information about our services, or directions to the hospital, our team is ready to assist you.

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Emergency 24/7

Immediate medical assistance

+968 2458 3790
Call Now Ambulance

Hospital Location

Al Khuwair, P.O. Box 79
Bausher Street, PC 133
Muscat, Sultanate of Oman

View on Map

General Inquiries

Reception / Switchboard +968 2458 3600
WhatsApp +968 2458 3600

Outpatient Hours

Saturday – Thursday 8:00 AM – 8:00 PM
Friday Emergencies Only
Emergency Department 24 / 7
Full Timings

Skip the Call

Many requests can be completed online in a couple of minutes.

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Enquiry Form

Send Us a Message

Fill out the form below and our dedicated team will get back to you as soon as possible - usually within one working day. For anything urgent, please call 2458 3790.

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Kept strictly confidential Reply within 1 working day Not for emergencies

This form is not monitored 24/7. If you or someone with you has chest pain, difficulty breathing, heavy bleeding, a serious injury, or sudden weakness or confusion, call +968 2458 3790 or come straight to our Emergency Department.

Direct Lines

Who Should You Contact?

Appointments & Scheduling

New bookings, rescheduling, cancellations and doctor availability.

2458 3600 · Ext. 1 appointments@mph.com
Sat–Thu · 8 AM – 8 PM

Medical Records & Reports

Copies of files, discharge summaries, imaging CDs and report collection.

2458 3600 · Ext. 2 records@mph.com
Sat–Thu · 9 AM – 5 PM

Billing & Insurance

Estimates, invoices, approvals, pre-authorisation and claim queries.

2458 3600 · Ext. 3 insurance@mph.com
Sat–Thu · 8 AM – 6 PM

Patient Relations

Feedback, compliments, concerns and formal complaints - handled confidentially.

2458 3600 · Ext. 4 feedback@mph.com
Sat–Thu · 8 AM – 5 PM

International Patients

Treatment estimates, visa letters, airport pickup, interpreters and accommodation.

2458 3600 · Ext. 5 international@mph.com
Sun–Thu · 9 AM – 6 PM

Corporate & Tie-ups

Company health packages, on-site camps, insurance empanelment and partnerships.

2458 3600 · Ext. 6 corporate@mph.com
Sun–Thu · 9 AM – 5 PM

Careers & Recruitment

Open vacancies, applications, credentialing and clinical attachments.

2458 3600 · Ext. 7 careers@mph.com
Sun–Thu · 9 AM – 4 PM

Media & Communications

Press enquiries, interviews, filming requests and brand assets.

2458 3600 · Ext. 8 media@mph.com
Sun–Thu · 9 AM – 5 PM

All extensions are reachable through the main switchboard on +968 2458 3600. Outside office hours, calls are routed to the 24/7 Emergency desk.

Department Directory

Find a Department

Search by department name or filter by category to get the clinic's direct extension, location inside the hospital and consultation timings.

Emergency Department

24 / 7
  • 2458 3790
  • Ground Floor, dedicated entrance
  • Always open, no appointment needed

Intensive Care (ICU / HDU)

24 / 7

Obstetrics & Gynaecology

Clinic

Paediatrics & Neonatology

Clinic

Cardiology

Clinic

Internal Medicine

Clinic

Orthopaedics & Spine

Clinic

General & Laparoscopic Surgery

Clinic

Neurology & Neurosurgery

Clinic

ENT & Audiology

Clinic

Ophthalmology

Clinic

Dermatology

Clinic

Dental & Orthodontics

Clinic

Urology

Clinic

Gastroenterology & Endoscopy

Clinic

Radiology & Imaging

Diagnostics

Laboratory & Pathology

24 / 7

Pharmacy

24 / 7

Physiotherapy & Rehab

Clinic

Health Check & Wellness

Packages

Insurance & Billing Desk

Support
Timings

Hours & Visiting Information

Service Hours

Service Sat – Thu Friday
Emergency Department 24 hours 24 hours
Outpatient Clinics 8:00 AM – 8:00 PM Closed
Pharmacy 24 hours 24 hours
Laboratory 24 hours 24 hours
Radiology (CT / MRI) 8:00 AM – 8:00 PM On call
Health Check Packages 7:00 AM – 3:00 PM Closed
Insurance & Billing 8:00 AM – 6:00 PM Closed
Medical Records 9:00 AM – 5:00 PM Closed

Timings may change on public holidays and during Ramadan - please call ahead to confirm.

Visiting Hours by Ward

General & Private Wards Two visitors at a time
10 AM – 12 PM
5 PM – 8 PM
Intensive Care (ICU) One visitor, 10 minutes
5 PM – 6 PM
Maternity & Postnatal Partner may stay overnight
11 AM – 1 PM
4 PM – 8 PM
Neonatal Unit (NICU) Parents only
By arrangement
with the nurse in charge

Before You Visit

  • Children under 12 are discouraged from visiting inpatient areas.
  • Please do not visit if you have fever, cough, or a stomach upset.
  • Bring the patient's ID and insurance card for any admission or billing query.
  • Flowers are not permitted in ICU and neonatal areas.
  • Wheelchairs and assistance are available at the main entrance on request.
Getting Here

How to Reach the Hospital

We are on Bausher Street in Al Khuwair, minutes from Sultan Qaboos Street and easy to reach from anywhere in Muscat. Emergency arrivals have a separate, clearly signed entrance with drop-off directly at the door.

By Car

Exit Sultan Qaboos Street at Al Khuwair and continue onto Bausher Street. The hospital is on your right, roughly 10 minutes from Qurum and 25 minutes from Muscat International Airport.

By Taxi or Ride-Hailing

Ask for "Muscat Private Hospital, Bausher Street, Al Khuwair". Taxis drop off at the main entrance canopy; ride-hailing pickups are best arranged from the same point.

By Public Bus

Mwasalat routes serving Al Khuwair stop within a short walk on Sultan Qaboos Street. From the stop, walk towards Bausher Street and follow the hospital signage.

Parking

Free on-site patient and visitor parking, with dedicated bays for people with disabilities and expectant mothers close to the main entrance. Valet assistance is available during peak clinic hours.

Open in Google Maps Call for Directions

Approximate Driving Times

10min Qurum
15min Ruwi / CBD
25min Muscat Airport
30min Seeb

Entrances & Landmarks

Main Entrance Reception, pharmacy, clinics and billing.

Emergency Entrance Separate signed drive with ambulance bay.

Maternity Access Follow signs to the Women's Health Centre.

Nearby Al Khuwair ministries area, Zakher Mall, Bausher Street junction.

Accessibility Step-free access, lifts and accessible restrooms throughout.

Help on Arrival Ask any staff member - porters and wheelchairs are on standby.

Muscat Private Hospital

Muscat Private Hospital

Al Khuwair, Bausher Street
P.O. Box 79, PC 133
Muscat, Sultanate of Oman

+968 2458 3600 Emergency: +968 2458 3790
Get Directions
In an Emergency

Don't Wait - Call Us Immediately

Our Emergency Department is staffed around the clock by resident doctors with on-call specialists and an ambulance service. No appointment is needed - come straight in, or call ahead so our team is ready for you.

Call +968 2458 3790 Navigate to Emergency

Come in straight away for

  • Chest pain or pressure
  • Difficulty breathing
  • Heavy bleeding or major injury
  • Sudden weakness, slurred speech or confusion
  • Severe abdominal pain or high fever in a child

Bring with you, if you can

  • ID card or passport
  • Insurance card, if insured
  • A list of current medicines
  • Recent reports or discharge summary
  • Details of allergies
International Patients

Travelling to Muscat for Treatment?

Our international desk coordinates everything around your care - from a written treatment estimate before you fly, to interpreters, accommodation nearby and a follow-up plan you can continue at home.

What the desk arranges for you

Treatment estimates Medical visa letters Airport pickup Interpreter support Hotel & long-stay options Teleconsultation follow-up
Email the International Desk WhatsApp

How it works - four simple steps

1

Share your reports

Email or WhatsApp your medical reports, scans and a short summary of your condition. Our coordinator confirms receipt the same working day.

2

Specialist opinion & estimate

The relevant consultant reviews your case and we send you a treatment plan with an indicative cost estimate and expected length of stay.

3

Travel & arrival

We issue any visa support letter you need, help with accommodation, and arrange airport pickup and your first appointment slot.

4

Treatment & follow-up

A dedicated coordinator stays with you throughout your stay, and you leave with a discharge summary plus a teleconsultation follow-up plan.

Patient Relations

Feedback, Compliments & Concerns

Your experience shapes how we improve. Compliments reach the team named, and every concern is investigated confidentially by our Patient Relations Officer.

Step 1

Tell us

Speak to the ward or clinic in charge, use the form above, or email Patient Relations directly.

Step 2

Acknowledged

We confirm receipt within one working day and give you a reference number and a named contact.

Step 3

Reviewed

The department head and, where clinical, the medical director review the case with your records.

Step 4

Resolved

You receive a written response, normally within seven working days, with what we changed as a result.

Prefer to speak to someone directly?

Ask for the Patient Relations Officer at the main reception, or contact the desk below. Nothing you raise affects your care.

2458 3600 · Ext. 4 Email Patient Relations
FAQ

Frequently Asked Questions

How quickly will someone reply to my enquiry?

Enquiries sent through this page are answered within one working day, and usually much sooner during clinic hours. Anything urgent should go to the Emergency Department on +968 2458 3790, which is staffed 24/7.

Do I need an appointment, or can I walk in?

Walk-ins are welcome at our outpatient clinics, but booking ahead means a specific consultant and a much shorter wait. The Emergency Department never requires an appointment.

How do I get a copy of my medical records or lab report?

Most lab results are available through the patient portal. For a full file, discharge summary or imaging copy, contact Medical Records on Ext. 2 with your MRN and a copy of your ID. Records are released to the patient or a legally authorised representative only.

Which insurance companies do you work with?

We are empanelled with most major local and international insurers. Before your visit, call the Insurance Desk on Ext. 3 with your policy details so we can confirm coverage and arrange any pre-authorisation in advance.

Can I get a cost estimate before treatment?

Yes. Tell us the planned procedure or share your doctor's advice note and the Billing Desk will prepare a written estimate covering the consultation, investigations, stay and consumables. International patients receive this before travelling.

Is support available in Arabic and other languages?

Our staff assist in Arabic and English as standard, and our team speaks several other languages including Hindi, Urdu and Malayalam. Interpreters for other languages can be arranged in advance through the international desk.

Can I ask a doctor a medical question through this form?

We cannot diagnose or give treatment advice by email - it is not safe without an examination. Use the form to request an appointment or a second opinion, and the consultant will advise you in person or by teleconsultation.

Where do I park, and is there step-free access?

Free on-site parking is available, with accessible bays and expectant-mother bays near the main entrance. The building has step-free access, lifts to every floor and wheelchairs available at reception.

Newsletter

Health Tips in Your Inbox

Monthly wellness advice from our consultants, plus early notice of health camps, screening offers and new services. No more than one email a month.

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Ready when you are

Book an Appointment
with a Specialist

Choose your consultant and a time that suits you, or let our team recommend the right specialist for your concern. Same-day slots are often available.

Prefer to talk? Call +968 2458 3600 between 8 AM and 8 PM, Saturday to Thursday. For emergencies, our department is open every hour of every day.

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